Helrix – Shipping Policy

Last updated: October 1, 2026

At Helrix, we aim to provide a smooth and reliable shipping experience. Please review our shipping policy below for information about processing times, delivery estimates, and returns related to shipping.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

During periods of high demand, processing times may be slightly longer.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location, shipping method, and order size.

Estimated delivery times:

• United States: 3–7 business days

• Europe: 5–12 business days

• International: 7–20 business days

Please note that these are estimates and actual delivery times may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, if available.

Please allow 24–48 hours for tracking information to become active.

4. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping costs unless explicitly stated otherwise.

5. Lost, Delayed or Damaged Packages

While we do our best to ensure your order arrives safely and on time, we are not responsible for delays caused by shipping carriers, customs, or other circumstances beyond our control.

If your package arrives damaged or appears to be lost, please contact us at [Your Email Address]. We will do our best to assist you in resolving the issue.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

7. Returns & Refunds

If you are not satisfied with your purchase, please refer to our Return & Refund Policy for information about eligibility, return conditions, and refund procedures.

Unless otherwise required by applicable law or stated in our Return & Refund Policy, return shipping costs are the responsibility of the customer.